by Лилия
26.09.2024
2
The player from Norway requested a withdrawal less than two weeks prior to submitting this complaint. The player from Brazil has requested a withdrawal two days prior to submitting this complaint. The player from Ukraine has been waiting for a withdrawal for less than two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Bulgaria is experiencing difficulties withdrawing their winnings due to limited availability of payment methods.
Despite having completed the verification process, his withdrawal remained unprocessed for over 4 days, and the casino requested another verification. The player had not previously withdrawn money from this casino. The casino cited their right to limit withdrawal for up to 31 calendar days for account verification. However, the player received no specific information about what was being checked or why the withdrawal was delayed.
The casino later confirmed that the payment was approved and the withdrawal made, but the player did not respond to confirm receipt of the funds. As a result, we had to reject the complaint due to lack of response from the player. The player from Poland had been attempting to withdraw his winnings for over a month but all requested withdrawals were rejected, even after he provided multiple documents for verification.
The requested payment methods included Jeton and bank account, both of which were denied without explanation. After a series of communications, the casino had directed the player to withdraw to a verified account and enter the account number without spaces.
The player confirmed that an agreement had been reached with the casino and all payments had been received. Thus, we marked the complaint as resolved. The casino had to check the gaming history with the game provider. After a long investigation, it was decided the player won fairly and his winnings were paid out.
The player from Poland has requested a withdrawal less than two weeks prior to submitting this complaint. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The bank confirmed the payment had been debited correctly. The casino insisted on a PDF bank statement for verification, which the player could not provide due to privacy concerns.
We advised the player to contact their payment provider for an investigation. Ultimately, the player confirmed that the money had been paid out, resolving the issue. The player from Germany had a fully verified account at Monro Casino and had successfully made withdrawals in the past.
Despite daily contact with support, the issue remained unresolved for over two weeks. We requested additional information and confirmed the player did not use any bonuses.
The player later reported receiving the payment, and the complaint was marked as resolved. The player from Portugal underwent a verification process to withdraw his funds from Monro Casino. We contacted Monro Casino, which confirmed the delay was due to verification for signs of unfair play as per their terms. The player confirmed the receipt of the payment and the issue had been successfully resolved. We had recommended the player to contact his payment provider. Later, the player reported that only a part of his deposit had been credited and the rest was still missing.
Eventually, the player was credited the remaining amount. The player had confirmed that his issue had been resolved and also he had been able to withdraw his funds. They requested a refund due to what they described as a breach of rules by the casino. The casino restored his deposit and let him withdraw it. The complaint is resolved. Despite repeated inquiries and assurances from customer support, the player continued to receive the same unhelpful responses about a system fault.
The Complaints Team marked the complaint as resolved and encouraged the player to reach out for future issues. Although the casino claimed the withdrawals were processed, the funds had not arrived in his account.
Despite sending his July bank statement, the casino was not assisting and was ignoring his queries. After further investigation, the issue was resolved as the player successfully received his winnings back into his gaming account and was able to withdraw the funds without further delay. The casino attributed the delay to the payment provider, but the player found this explanation odd.
The issue was resolved after the player confirmed receipt of the money. We marked the complaint as resolved. The player from Albania had faced a withdrawal delay of over 10 days from Jet Casino despite having successfully completed an additional verification process. After the player contacted the Complaints Team, we intervened and contacted the casino. The casino claimed an additional verification was necessary.
After a month, the player received their payment. The Brazilian player had had an issue with a withdrawal that had been declined due to documentation issues. The Complaints Team had reached out to the casino, which had stated that additional verification had been needed according to their rules. This process had started on January 5, , with an estimated completion date of February 5, The player had been asked to wait for the verification process to be completed. Finally, the player had confirmed the receipt of the payment, resolving the issue.
The player from Poland reported an unexpected issue where the casino requested a video selfie and then blocked his withdrawal for 31 days.
The player from Brazil is experiencing difficulties withdrawing his winnings from the casino. After it was explained by the casino representative, the player confirmed receipt of the payment, so we closed the complaint as resolved. The player from Latvia has requested a withdrawal one month prior to submitting this complaint.
The issue has been resolved successfully. The player from Japan has requested a withdrawal. Unfortunately, the payment seems to be delayed. The player has confirmed receipt of the payment after an alternative payment method had been used. The player from New Zealand has deposited money into casino account but the funds seem to be lost. The player from Poland is experiencing difficulties withdrawing his funds because the transactions via chosen payment method have been declined.
The player later informed us that the casino processed the withdrawal, therefore we marked the complaint as resolved. The player from Germany has been waiting for her winnings since September. The player from Germany has deposited money into casino account but the funds seem to be lost. The player from Germany has requested a withdrawal. The player from Poland has requested a withdrawal less than one day prior to submitting this complaint.
The player from Japan is not able to withdraw their winnings. The casino claims they need to fulfill the wagering requirements. The player from Australia is experiencing issues with withdrawals. Unfortunately, the payment seems to be voided. The player from Japan is experiencing difficulties withdrawing their funds for unknown reason. The player confirmed the issue was resolved. The player from Greece deposited euros, placed bets on the sportsbook, and requested to withdraw euros.
Despite providing all requested documents since June 10th, there had been no update on the withdrawal. After our intervention, the casino confirmed the additional verification process, as per their terms, and subsequently completed it. The player then successfully received his withdrawal. The complaint was marked as resolved.
The player from Bosnia and Herzegovina had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported that despite completing all required verifications, including sending a video and various identification documents, the casino informed him that the account review process could take up to 31 days.
After our intervention, the casino confirmed that the payout check was completed and the withdrawal request was approved. The player subsequently confirmed that the withdrawal was received, resolving the issue. The player from Germany has been waiting for a payout for a week. Despite account verification and withdrawal confirmation, the casino cites a glitch in the payment system and has asked her to repeat the withdrawal request. Shortly after opening the complaint player has received their funds.
The player from Norway has requested a withdrawal three weeks prior to submitting this complaint. The player from Estonia deposited euros, won euros, and then had their account locked by the casino even after verification.
The player from Moldova was blocked probably due to incomplete verification. The player from Chile is experiencing difficulties withdrawing his winnings from the casino.
The player struggles to withdraw his balance as the casino is holding his money. The player has confirmed receipt of the payment. The player from Germany had been waiting over 10 days for a withdrawal.
Despite being fully verified, he repeatedly heard the same excuse about payment system problems. After continued communication with the casino, he reported receiving his winnings, and the issue was marked as resolved.
We acknowledged the resolution and appreciated his cooperation throughout the process. Chat support informed him that there was a maximum withdrawal limit of 5x the bonus amount. After further communication, it was established that the player would be able to withdraw the funds that day.
The casino had requested an additional 72 hours for further checks without asking for more information. The issue was marked as resolved. The player later confirmed that the issue was resolved, attributing the problem to a display error in the tournament. The payout was received, and the complaint was marked as resolved by us. The player from Mexico had deposited funds into an online casino, but the deposit had not been credited to their account.
After they submitted a complaint to us, the player had been advised to contact their payment provider, as the casino was unable to assist. The player had also been advised not to make any further deposits until the issue was resolved. Later, the player confirmed that the deposit had finally been credited to their account. The player from Brazil had requested a withdrawal less than two weeks prior to submitting his complaint.
The player confirmed that he had made successful withdrawals before, and his account was verified. The team then contacted the casino to expedite the process. Eventually, the player confirmed that his withdrawal was completed on March 27th. The issue had been successfully resolved with the help of the Complaints Team.
His account was blocked by the casino, and despite having completed the requested verification, he was unable to reinstate his account because Fresh Casino did not call him for confirmation.
Eventually, the casino made the verification call, and the player received his winnings of EUR. The issue was successfully resolved. The player from Poland had requested a withdrawal less than two weeks prior to submitting his complaint. We had advised him that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or high volume of withdrawal requests.
We had recommended patience and cooperation with the casino. After some time, the player had confirmed that he received his withdrawal and requested to close the complaint. The player from India is having trouble withdrawing funds from an online casino. Despite meeting all conditions and having an approved withdrawal request for 25, rs, the funds are yet to be credited. The player from Ukraine has requested a withdrawal prior to submitting this complaint. We contacted the casino and found out that it required 31 days to complete the account checks.
When the time was out, the player confirmed that he finally received the winnings. The complaint was closed as resolved. The player from Albania has submitted a withdrawal request less than two weeks prior to contacting us. The player from South Africa had his bonus winnings cancelled after an accusation of using basic strategy while playing Blackjack.
The complaint was resolved after the player received his remaning balance from the casino and his account was closed. The player from Brazil had requested a withdrawal of BRL two weeks prior, which had initially been declined due to document issues. After resubmitting the documents, the casino attendant stated that the payment would be made within 72 hours but then changed it to 31 days.
The player did not respond to our follow-up inquiries, which prevented further investigation into the matter. The issue was then marked as resolved. The player from Portugal had claimed that despite having completed all wagers, his withdrawal request was denied by the online casino due to supposedly pending bets on two slot games. No bonuses had been used or purchased during the gameplay. However, the issue was later resolved by the casino. The player from Germany had been waiting for a withdrawal for over three weeks.
Despite his account being correct and approved, the casino had cited clause We had asked the player several questions to better understand the situation, but he had stopped responding to our inquiries. As a result, we had no choice but to reject the complaint. However, the player later contacted us, informing us that he had received his winnings after almost a month.
The player from Estonia had made a large deposit and received a welcome bonus at Starda Casino. As a result, we had considered the issue resolved and closed the complaint. The player from Russia is struggling with an extended verification process including several requested selfies with various identification documents.
We contacted the casino and it informed us about the necessity to finish the verification of the payment method used by the player. After it was done, the player confirmed receiving tha part of the money, however her further withdrawal request was declined. The casino stated that the player used a new payment method, which needed to be verified as well. The player denied this, but after checking one more time, it turned out that the player requested a withdrawal to another Tether wallet by mistake.
When the player changed the payment method to a verified one, the money was finally received, and the complaint was closed as resolved. While a successful withdrawal to her Visa card had occurred, the support team was unhelpful, and the funds had not returned to her account.
After further communication, it was confirmed that the player successfully received her winnings, and the issue was marked as resolved by the Complaints Team. The player from Switzerland experienced a delayed withdrawal of 15 days despite having a verified account and successful previous withdrawals. The casino assured him everything was fine, but he found the waiting time excessively long compared to previous transactions.
The player provided evidence and stated that the casino reserved the right to postpone payments for up to 31 days. After intervention, the withdrawal was processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.
The player from Germany had won Euros from the game Dragons Gold and faced issues when he tried to withdraw his winnings.
His account had been suspended despite him complying with all verification processes, including a live video call. The player confirmed the receipt of his winnings, successfully resolving the issue. The player from Greece had experienced a withdrawal delay from Drip Casino. He had requested the withdrawal on 31st March after his account had been fully verified.
However, the casino had informed him that his withdrawal was under additional verification, which could take up to 31 days. After the intervention of the Complaints Team and subsequent communication with the casino, the player had received his payment after 31 days. The player had expressed gratitude for the assistance and offered to make a donation to the casino guru website. The player from Canada had been unable to withdraw his winnings due to a condition that required him to deposit and wager 3 times the amount of his current balance.
However, the player had resolved the issue independently and had requested the complaint to be cancelled. The complaint was resolved as the player got paid out. The player had confirmed that these were his first deposits at the casino. After we had advised him to contact his payment provider, the player had received refunds for both transactions and requested to close the case.
However, his withdrawal requests had been repeatedly canceled and he had been accused of delaying rounds. Despite having followed the troubleshooting advice given by the operator, the issue persisted. The player from Germany faced issues while attempting to withdraw his winnings from the casino.
After the Complaints Team had intervened and communicated with the casino, the casino stated that the withdrawal had been approved and the funds would be credited shortly. The player from Brazil made a deposit via instant transfer, but the funds were not credited due to a pending issue with the payment system.
Despite providing proof of payment and bank statements, the casino did not give a resolution date for 3 days. The player from Germany had made a deposit and won with the bonus, but experienced issues with withdrawal as the casino had locked his account.
Even after he complied with the requested video call and repeated selfie requests, the casino continually delayed the payment stating it was under review.
The player later confirmed that he had received his winnings, which led us to mark the complaint as resolved. The player from Austria was facing a delay in withdrawal of his winnings. He had successfully completed the required video verification, but the casino had stated he might have had to wait up to 31 days to check for unfair play, even though his account had already been verified previously.
The player had engaged in a mix of live casino games and sportsbook betting, without any bonus involved. The casino had justified the delay, referencing their rules that allowed them to limit withdrawal for verification purposes. We had facilitated the communication between the player and the casino, and the complaint was eventually resolved.
The problem surfaced after they won a bonus and tried to deposit to fulfill the bonus conditions. The casino stated they could not change the exclusion, leaving the account inaccessible.
The player from Russia had requested a withdrawal prior to submitting this complaint. Set limits on your deposits, losses, and playing time to ensure that gambling remains a fun and enjoyable activity. If you feel that your gambling habits are becoming problematic, seek help from professional organizations such as Gamblers Anonymous. A Bitcoin casino is an online gambling platform that allows players to wager and win using Bitcoin, a popular cryptocurrency.
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