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The player from India could not deposit, withdraw, or place bets as their Stake account was in "Withdraw-only mode. After sending a picture with his national ID, the account was verified, and the issue was resolved. We confirmed the resolution and closed the complaint. The player from Japan had his account locked in March despite having completed KYC Level 3 and using it normally for months. The player sought assistance in restoring his account to make withdrawals.
The complaint was rejected because the casino provided evidence that the player had breached terms and conditions by creating multiple accounts, which was against their rules. The player from India was unable to deposit money into their casino wallet because the account was in withdraw-only mode and the documents were under review.
Customer support had not responded to their inquiries. The complaint was rejected by us because no funds were being held by the casino, and we could not assist further with the deposit issue. The player from India had a suspended stake. Subsequently, the casino confirmed the player had successfully verified his account and withdrawn the balance.
The player from India encountered an issue while depositing money due to an error in level 2 verification, which was later corrected. However, the account remained in withdraw-only mode, preventing deposits. We requested additional details and screenshots to understand the problem but received no response from the player. Consequently, the complaint was rejected due to a lack of communication from the player. The player from India was unable to deposit or withdraw funds after winning money in a game of Mines on Stake.
The account had been set to withdrawal-only mode, but withdrawals were not processed. The player confirmed that his account verification was pending and the winnings had accumulated without an active bonus.
The complaint was marked as resolved after the complainant confirmed the issue had been resolved. The player from India was unable to place bets, deposit, or access games due to partial exclusion and account restrictions starting from June 13, Despite numerous attempts to contact support, they only received automated responses, and their account documents had been under review for a week.
The issue was resolved after the player confirmed it. Since the casino closed the latest account and possibly all related accounts, and there was no universal standard for self-exclusion measures, the complaint was rejected. The player was advised to contact the licensing authority and seek professional help for gambling addiction. The player from Norway had her account temporarily suspended for a suspected breach of terms of service.
Despite providing various verification documents, her account was banned for allegedly submitting edited documents, a claim she denied.
We analyzed the information provided by the casino and found the issue too complex to reach a definitive conclusion. The player was advised to contact the licensing authority for further investigation. The Complaints Team requested further information from the player but did not receive any response. Consequently, the complaint was rejected due to the lack of player engagement. The player from Greece had won a significant amount on Stake, but the casino only paid a small portion of the winnings.
Despite providing evidence, including screenshots and conversation logs, Stake denied full payment, partially removed the win history, and repeatedly delayed responses. We reviewed the communication and evidence provided, but due to the lack of solid proof supporting a higher payout, the case could not proceed. The player was advised to contact the game provider directly for further assistance. The player considered the terms unclear and sought the return of his deposit or the removal of the promotional conditions.
The player ended up losing his balance after attempting to meet the wagering requirements. The complaint was rejected by us because the player continued betting, depleting his balance, which made a refund impossible. Despite multiple self-exclusion requests, he was able to create multiple accounts and continue gambling.
He sought a refund of his deposits due to these failures. The complaint was rejected due to insufficient evidence. The player from India reported that their Stake account was in withdraw-only mode, preventing them from making withdrawals or placing bets.
We inquired about the status of the account verification and the documents submitted. The player mentioned that their account was under review. Due to a lack of response from the player to further questions, the complaint was rejected. The Norwegian player underwent a second round of KYC verification at Stake and, despite submitting all requested documents, had their account permanently closed.
They sought assistance as their attempts to resolve the issue were ignored and they could not access their funds. After a thorough review of the case and all provided evidence, it was determined that the documentation submitted by the player exhibited signs of inaccuracy and lack of integrity.
Gaming Authority for further assistance. The player from India had deposited rupees on May 22, , but the money was not credited to his casino account.
Despite multiple emails, he only received automated responses, and the chat option was not available for Indian players. We advised the player to contact his payment provider for an investigation, as the casino could not resolve this issue directly.
The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We informed the player about typical processing times and advised patience. The player confirmed receiving the withdrawal, and the complaint was marked as resolved. The player from India had faced issues with his casino account which had been suspended, preventing him from depositing or playing games.
He had confirmed that his account was fully KYC verified and he had played various games like live casino, slots, and stake originals. We had advised the player to seek professional help for problem gambling. Unfortunately, we could not assist further in this case. The player from India had requested a withdrawal less than two weeks before submitting this complaint.
Their money had not been received yet. Despite our efforts to obtain more information and assist, the player failed to respond to our messages. The player from India reported that a winning hand and corresponding funds had inexplicably disappeared from his betting history on Stake Casino. After repeated follow-ups and providing detailed evidence, including screenshots and bet archive data, the player acknowledged a misunderstanding regarding the settlement of his winnings.
The issue was resolved as the player confirmed that Stake ultimately credited the winnings to his account, albeit with delays and inconsistencies in their system. The complaint was marked as resolved by the Complaints Team. The player from Luxembourg, who was suffering from a gambling addiction, had requested account closure through chat support. Despite their self-reports of harmful excess, they managed to lose around , USDT, with daily losses reaching up to , The complaint was rejected because the player did not respond to our queries, making further investigation impossible.
The player living in Mexico encountered difficulties withdrawing winnings from Stake. He had trouble completing level 3 and 4 verification processes. His submitted documents invoice, screenshots of payments, and ownership certificates were rejected, leaving his withdrawal option disabled. He perceived that the casino was setting overly complicated requirements as a way to impede withdrawals.
He had also raised concerns about the fairness of the gameplay and the placement of the "buy bonus" button. We had requested further details from the player to assist effectively, however, due to the lack of response to our messages and queries, we had been unable to conduct a further investigation or provide potential solutions. The case was rejected, but the option for the player to reopen the complaint in the future remained.
The player from China had been unable to withdraw their winnings due to a temporary account suspension by Stake Casino. The casino had requested the player to complete four levels of KYC verification. As a result, we were unable to assist the player further due to their breach of casino rules.
The player from India had had account issues, which had prevented him from withdrawing funds or placing bets as the account had been in "withdraw-only mode.
After he provided the necessary information, including his National ID card and a selfie with a piece of paper with the username and date, the casino had eventually accepted his documents. His account had returned to normal, he had been able to withdraw his funds, and his account had been level 2 verified. The player from Turkey reported that his account at stake.
Despite having contacted the compliance team, he had received no clear explanation or satisfactory resolution. He was seeking the return of his k USDT deposit. The player confirmed that his account had been verified in and he had made a single deposit of k USDT. After depositing, he discovered his account in withdrawal mode and later noticed his balance had been deleted. The player reported that he had received no clear answers from his assigned VIP account managers and was told to contact the compliance team.
After two weeks, he was notified that his account had been frozen. He then threatened to take legal action if his deposit was not refunded. We had reached out to the casino and invited them to participate in the resolution of this complaint.
The player later informed us that his case had been resolved and asked for the complaint to be closed. The player from Argentina is having difficulties navigating a level 4 verification process. The player from India had faced an issue with Stake Casino due to account suspension, which had limited his ability to bet, chat, and withdraw funds. The player had used real money to play and had won a significant amount.
Although the casino had claimed he could still deposit, play, and withdraw while his verification was under review, all such activities had been restricted. The player had also reported losing access to his account without any prior notice or self-exclusion request. He had requested for the funds to be recovered but the casino had stated they were unable to do so due to the deposit being made via an unsupported network.
He had requested our assistance to revisit his case due to the significant amount involved. The player from India had reported that his funds had been automatically withdrawn from his casino account to an unknown account. He had been unaware of the transaction until he noticed his account balance was zero. He confirmed that the account to which the funds had been transferred was not his and that he had used only one payment method, UPI, for his deposits.
Despite our efforts to assist, the player had failed to respond to our requests for further information. The player had been able to deposit and withdraw money without proper verification. However, we had informed the player that we could not handle complaints related to licensing regulations and policies. We also emphasized our role as a mediator in resolving disputes between players and online casinos, but we lacked the authority to enforce legal regulations.
Consequently, we were unable to assist the player in this matter. Despite sending all requested documents, the casino continued to claim these documents were not visible and withheld the money. We attempted to mediate by requesting clarification from both parties.
The casino insisted the documents were either missing or incorrect, while the player maintained they had sent everything as required. The player from Bosnia and Herzegovina had experienced account lockout from Stake, despite having sent HD copies of the required KYC documents several times.
The casino had accepted his level 2 verification, but later removed it and rejected levels 3 and 4. The player had tried multiple times to send new photos and documents, including PDF documents from his bank, but all were rejected.
The player had failed to respond to our requests for further information, so we were unable to investigate further. The complaint was therefore rejected. The player from Texas had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team had extended the timer for resolving the issue by 7 days, but the player failed to respond. The casino had informed them that their account was considered as a duplicate, and therefore was suspended after the KYC review had endured for a week.
Due to these circumstances, the complaint had been rejected. The player from the UK reported that his account had been closed without an explanation shortly after it was created. The player stated that he believed his account had been verified and he had made a deposit on the same day the account was created. However, the player did not respond to further inquiries from the Complaints Team regarding any possible evidence of account verification or potential exclusions on sister sites or licenses.
As a result, we were unable to further investigate and had to reject the complaint due to lack of response from the player. The casino had requested proof of address, but rejected the documents he provided as they did not meet their criteria. As he lived with his parents, he was unable to provide utility bills, the only documents the casino accepted. This issue had been ongoing for a year. Despite our attempts to assist and extend the response time, the player did not respond to our queries.
Hence, we were unable to further investigate and had to reject the complaint. The player from India had reported that his account at the online casino had been temporarily suspended, even though he had been providing the requested documents for several weeks. He had requested for the account to be unblocked so he could withdraw his funds.
The player had been participating in both casino games and sports betting, and his winnings were not bonus-related. He claimed to have submitted multiple types of documents for verification, but the casino had rejected them.
The issue escalated when the casino allegedly removed his email from his account, preventing him from accessing it. The player had accused the casino of fraud. The player from Ukraine had deposited funds into his online casino account but had faced verification issues.
The player had requested a refund of his initial deposit. They emphasized that the player could have reopened the complaint in the future. Despite his frequent large deposits, no measures had been taken to address his potential gambling addiction.
The player had demanded reimbursement of his losses. The player from Argentina had his account suspended by Stake due to incomplete verification steps. The player from California had encountered a game error on live roulette where his balance was mistakenly cleared to zero.
The support team had insisted he made these bets, however, he denied doing so and believed that a technical error had occurred. He had lost his entire balance due to this issue. Upon further investigation, we found that the player was unable to provide sufficient evidence to support his claims as the incident had occurred in January and the game history on Stake does not save indefinitely.
Therefore, we were unable to proceed with the complaint due to lack of evidence. The player had been advised to contact the licensing authority or the game provider for further assistance. The complaint was subsequently rejected. The player from India had his account suspended due to accusations of having multiple accounts. The player from Japan had complained about account suspension by gaming support due to a misunderstanding.
We had informed the player that casinos had the right to restrict or close accounts if they suspected irregular play or other questionable activities. The player was also informed that if there was no active balance in the casino account, our ability to assist was limited. Therefore, we suggested the player consider other casinos and had to reject the complaint due to lack of actionable information.
The player from Lithuania had experienced difficulties with Level 3 and Level 4 verification at an online casino, despite having submitted the necessary documents.
The player had communicated with the casino and the Complaints Team to resolve the issue. After numerous attempts and detailed instructions from the casino, the player had managed to provide the correct documents for verification. The casino had finally approved Level 3 and Level 4 verification, enabling the player to cash out their winnings.
The player had thanked the Complaints Team for their assistance in resolving the issue. The player from Belgium, despite a self-imposed ban, had been able to start playing on Stake four months ago. He stated that Stake had accepted his verification and allowed deposits, despite the fact that they did not possess a Belgian license.
After reviewing the case, we had decided not to proceed further due to our inability to handle complaints related to licensing regulations and policies. The player had been informed about this decision and given a chance to respond, but no further communication was received from his side. Consequently, we had to reject the complaint due to the lack of response. The player from Quebec reported that Stake Casino claimed a linked account was associated to the player, supposedly banned due to location restrictions.
The player denied creating this account. The player had not deposited any money or won any winnings, as he was unable to access the casino due to his account being in "withdraw only mode".
Um Stake in Deutschland zu spielen, befolge diese Schritte: 1. Was bedeutet Stake? Stake Online Casino in Deutschland. Warum ein Krypto-Casino wie Stake Casino? Verschiedene Spielkategorien Obwohl Stake. Was ist die Bedeutung der Geschichte von Stake. Stake Original Games. Was ist eine Blockchain? Deshalb ein Online-Casino! Stake Casino Blog. Zum Blog. Wie kann ich als Deutscher auf Stake spielen? Kann ich auf Stake. In , Ed Craven and Bijan Tehrani established Easygo, a company which developed games for online casinos.
On 1 August , Stake. The plaintiff, Christopher Freeman, was an early associate of Craven and Tehrani, alleged he had been shut out of the business and mislead using illegal tactics. Stake offers traditional casino games such as slots , blackjack and roulette and sports betting. Users at Stake generally transact in cryptocurrencies rather than traditional currencies for their betting accounts. Contents move to sidebar hide. Article Talk.
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