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The player later confirmed that their account had been restored to normal mode and all restrictions had been removed. The complaint was marked as resolved. Despite passing three levels of verification by uploading the required documents, the casino rejected his final submission, requesting photographed documents instead of scanned versions. He feels the verification process is unnecessarily difficult.
The player from Tennessee had complied with level 3 and 4 verification requirements, but the casino had not verified the account.
We had requested additional information and extended the response time by 7 days. However, the player did not respond to our messages and questions, leading to the rejection of the complaint due to insufficient information. The player from India had their Stake. Despite submitting all required verification documents, including multiple address proofs, the casino repeatedly rejected the submissions and eventually permanently disabled the account, freezing the funds.
The support team was non-responsive. We argued that the casino had the right to close an account for any reason as long as no balance was withheld.
The player from India faced withdrawal restrictions after depositing with USDT and betting on a tennis match. Despite the Bitcoin bonus balance being zero, the casino required a wagering requirement. The player was unable to get support through live chat or email. The player from India could not place bets or withdraw funds as his account was in withdrawal-only mode.
He stated his KYC verification was pending despite submitting documents and had not made any withdrawals. We attempted to confirm this with the player but received no response.
Consequently, the complaint was rejected due to lack of communication from the player. The account of a player from India was placed in "withdraw only" mode. We requested additional information from the player regarding any pending withdrawals, confiscated winnings, and account verification.
Despite extending the response time by 7 days, the player did not provide the necessary details. Consequently, the complaint was rejected due to lack of response.
The player from India was unable to withdraw, deposit, or place bets as the account was in "withdraw only mode. The player provided the necessary documents but received a fraudulent email requesting a security deposit to unblock the account. The casino confirmed the account was verified and that the player had requested an email change, which might have caused the login issues. The complaint was rejected as the account owner was accessing the account without issues and the casino had no technical problems.
The player from India could not deposit, withdraw, or place bets as their Stake account was in "Withdraw-only mode. After sending a picture with his national ID, the account was verified, and the issue was resolved.
We confirmed the resolution and closed the complaint. The player from Japan had his account locked in March despite having completed KYC Level 3 and using it normally for months. The player sought assistance in restoring his account to make withdrawals. The complaint was rejected because the casino provided evidence that the player had breached terms and conditions by creating multiple accounts, which was against their rules.
The player from India was unable to deposit money into their casino wallet because the account was in withdraw-only mode and the documents were under review. Customer support had not responded to their inquiries. The complaint was rejected by us because no funds were being held by the casino, and we could not assist further with the deposit issue. The player from India had a suspended stake. Subsequently, the casino confirmed the player had successfully verified his account and withdrawn the balance.
The player from India encountered an issue while depositing money due to an error in level 2 verification, which was later corrected. However, the account remained in withdraw-only mode, preventing deposits. We requested additional details and screenshots to understand the problem but received no response from the player.
Consequently, the complaint was rejected due to a lack of communication from the player. The player from India was unable to deposit or withdraw funds after winning money in a game of Mines on Stake. The account had been set to withdrawal-only mode, but withdrawals were not processed. The player confirmed that his account verification was pending and the winnings had accumulated without an active bonus. The complaint was marked as resolved after the complainant confirmed the issue had been resolved.
The player from India was unable to place bets, deposit, or access games due to partial exclusion and account restrictions starting from June 13, Despite numerous attempts to contact support, they only received automated responses, and their account documents had been under review for a week. The issue was resolved after the player confirmed it. Since the casino closed the latest account and possibly all related accounts, and there was no universal standard for self-exclusion measures, the complaint was rejected.
The player was advised to contact the licensing authority and seek professional help for gambling addiction.
The player from Norway had her account temporarily suspended for a suspected breach of terms of service. Despite providing various verification documents, her account was banned for allegedly submitting edited documents, a claim she denied. We analyzed the information provided by the casino and found the issue too complex to reach a definitive conclusion. The player was advised to contact the licensing authority for further investigation. The Complaints Team requested further information from the player but did not receive any response.
Consequently, the complaint was rejected due to the lack of player engagement. The player from Greece had won a significant amount on Stake, but the casino only paid a small portion of the winnings.
Despite providing evidence, including screenshots and conversation logs, Stake denied full payment, partially removed the win history, and repeatedly delayed responses. We reviewed the communication and evidence provided, but due to the lack of solid proof supporting a higher payout, the case could not proceed. The player was advised to contact the game provider directly for further assistance. The player considered the terms unclear and sought the return of his deposit or the removal of the promotional conditions.
The player ended up losing his balance after attempting to meet the wagering requirements. The complaint was rejected by us because the player continued betting, depleting his balance, which made a refund impossible. Despite multiple self-exclusion requests, he was able to create multiple accounts and continue gambling.
He sought a refund of his deposits due to these failures. The complaint was rejected due to insufficient evidence. The player from India reported that their Stake account was in withdraw-only mode, preventing them from making withdrawals or placing bets.
We inquired about the status of the account verification and the documents submitted. The player mentioned that their account was under review. Due to a lack of response from the player to further questions, the complaint was rejected. The Norwegian player underwent a second round of KYC verification at Stake and, despite submitting all requested documents, had their account permanently closed.
They sought assistance as their attempts to resolve the issue were ignored and they could not access their funds. After a thorough review of the case and all provided evidence, it was determined that the documentation submitted by the player exhibited signs of inaccuracy and lack of integrity.
Gaming Authority for further assistance. The player from India had deposited rupees on May 22, , but the money was not credited to his casino account. Despite multiple emails, he only received automated responses, and the chat option was not available for Indian players. We advised the player to contact his payment provider for an investigation, as the casino could not resolve this issue directly. The player from India had been waiting for a withdrawal for less than two weeks.
Unfortunately, their payout had not been received yet. We informed the player about typical processing times and advised patience. The player confirmed receiving the withdrawal, and the complaint was marked as resolved. The player from India had faced issues with his casino account which had been suspended, preventing him from depositing or playing games. He had confirmed that his account was fully KYC verified and he had played various games like live casino, slots, and stake originals.
We had advised the player to seek professional help for problem gambling. Unfortunately, we could not assist further in this case. The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. Despite our efforts to obtain more information and assist, the player failed to respond to our messages.
The player from India reported that a winning hand and corresponding funds had inexplicably disappeared from his betting history on Stake Casino. After repeated follow-ups and providing detailed evidence, including screenshots and bet archive data, the player acknowledged a misunderstanding regarding the settlement of his winnings. The issue was resolved as the player confirmed that Stake ultimately credited the winnings to his account, albeit with delays and inconsistencies in their system.
The complaint was marked as resolved by the Complaints Team. The player from Luxembourg, who was suffering from a gambling addiction, had requested account closure through chat support. Despite their self-reports of harmful excess, they managed to lose around , USDT, with daily losses reaching up to , The complaint was rejected because the player did not respond to our queries, making further investigation impossible.
The player living in Mexico encountered difficulties withdrawing winnings from Stake. He had trouble completing level 3 and 4 verification processes. His submitted documents invoice, screenshots of payments, and ownership certificates were rejected, leaving his withdrawal option disabled. He perceived that the casino was setting overly complicated requirements as a way to impede withdrawals.
He had also raised concerns about the fairness of the gameplay and the placement of the "buy bonus" button. We had requested further details from the player to assist effectively, however, due to the lack of response to our messages and queries, we had been unable to conduct a further investigation or provide potential solutions. The case was rejected, but the option for the player to reopen the complaint in the future remained. The player from China had been unable to withdraw their winnings due to a temporary account suspension by Stake Casino.
The casino had requested the player to complete four levels of KYC verification. As a result, we were unable to assist the player further due to their breach of casino rules. The player from India had had account issues, which had prevented him from withdrawing funds or placing bets as the account had been in "withdraw-only mode. After he provided the necessary information, including his National ID card and a selfie with a piece of paper with the username and date, the casino had eventually accepted his documents.
His account had returned to normal, he had been able to withdraw his funds, and his account had been level 2 verified. The player from Turkey reported that his account at stake. Despite having contacted the compliance team, he had received no clear explanation or satisfactory resolution. He was seeking the return of his k USDT deposit.
The player confirmed that his account had been verified in and he had made a single deposit of k USDT. After depositing, he discovered his account in withdrawal mode and later noticed his balance had been deleted.
The player reported that he had received no clear answers from his assigned VIP account managers and was told to contact the compliance team. After two weeks, he was notified that his account had been frozen.
He then threatened to take legal action if his deposit was not refunded. We had reached out to the casino and invited them to participate in the resolution of this complaint. The player later informed us that his case had been resolved and asked for the complaint to be closed. The player from Argentina is having difficulties navigating a level 4 verification process.
The player from India had faced an issue with Stake Casino due to account suspension, which had limited his ability to bet, chat, and withdraw funds. The player had used real money to play and had won a significant amount. Although the casino had claimed he could still deposit, play, and withdraw while his verification was under review, all such activities had been restricted. The player had also reported losing access to his account without any prior notice or self-exclusion request.
He had requested for the funds to be recovered but the casino had stated they were unable to do so due to the deposit being made via an unsupported network. He had requested our assistance to revisit his case due to the significant amount involved. The player from India had reported that his funds had been automatically withdrawn from his casino account to an unknown account.
He had been unaware of the transaction until he noticed his account balance was zero. He confirmed that the account to which the funds had been transferred was not his and that he had used only one payment method, UPI, for his deposits.
Despite our efforts to assist, the player had failed to respond to our requests for further information. The player had been able to deposit and withdraw money without proper verification. However, we had informed the player that we could not handle complaints related to licensing regulations and policies. We also emphasized our role as a mediator in resolving disputes between players and online casinos, but we lacked the authority to enforce legal regulations.
Consequently, we were unable to assist the player in this matter. Despite sending all requested documents, the casino continued to claim these documents were not visible and withheld the money. We attempted to mediate by requesting clarification from both parties. The casino insisted the documents were either missing or incorrect, while the player maintained they had sent everything as required.
The player from Bosnia and Herzegovina had experienced account lockout from Stake, despite having sent HD copies of the required KYC documents several times. The casino had accepted his level 2 verification, but later removed it and rejected levels 3 and 4. The player had tried multiple times to send new photos and documents, including PDF documents from his bank, but all were rejected. The player had failed to respond to our requests for further information, so we were unable to investigate further.
The complaint was therefore rejected. The player from Texas had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team had extended the timer for resolving the issue by 7 days, but the player failed to respond. The casino had informed them that their account was considered as a duplicate, and therefore was suspended after the KYC review had endured for a week. Due to these circumstances, the complaint had been rejected. The player from the UK reported that his account had been closed without an explanation shortly after it was created.
The player stated that he believed his account had been verified and he had made a deposit on the same day the account was created.
However, the player did not respond to further inquiries from the Complaints Team regarding any possible evidence of account verification or potential exclusions on sister sites or licenses. As a result, we were unable to further investigate and had to reject the complaint due to lack of response from the player.
The casino had requested proof of address, but rejected the documents he provided as they did not meet their criteria. As he lived with his parents, he was unable to provide utility bills, the only documents the casino accepted. This issue had been ongoing for a year.
Despite our attempts to assist and extend the response time, the player did not respond to our queries. Hence, we were unable to further investigate and had to reject the complaint. The player from India had reported that his account at the online casino had been temporarily suspended, even though he had been providing the requested documents for several weeks.
He had requested for the account to be unblocked so he could withdraw his funds. The player had been participating in both casino games and sports betting, and his winnings were not bonus-related. He claimed to have submitted multiple types of documents for verification, but the casino had rejected them. The issue escalated when the casino allegedly removed his email from his account, preventing him from accessing it.
The player had accused the casino of fraud. The player from Ukraine had deposited funds into his online casino account but had faced verification issues. The player had requested a refund of his initial deposit. They emphasized that the player could have reopened the complaint in the future. Despite his frequent large deposits, no measures had been taken to address his potential gambling addiction.
The player had demanded reimbursement of his losses. The player from Argentina had his account suspended by Stake due to incomplete verification steps. The player from California had encountered a game error on live roulette where his balance was mistakenly cleared to zero. The support team had insisted he made these bets, however, he denied doing so and believed that a technical error had occurred.
He had lost his entire balance due to this issue. Upon further investigation, we found that the player was unable to provide sufficient evidence to support his claims as the incident had occurred in January and the game history on Stake does not save indefinitely. Therefore, we were unable to proceed with the complaint due to lack of evidence.
The player had been advised to contact the licensing authority or the game provider for further assistance. The complaint was subsequently rejected. The player from India had his account suspended due to accusations of having multiple accounts. The player from Japan had complained about account suspension by gaming support due to a misunderstanding. We had informed the player that casinos had the right to restrict or close accounts if they suspected irregular play or other questionable activities.
The player was also informed that if there was no active balance in the casino account, our ability to assist was limited. Therefore, we suggested the player consider other casinos and had to reject the complaint due to lack of actionable information. The player from Lithuania had experienced difficulties with Level 3 and Level 4 verification at an online casino, despite having submitted the necessary documents. The player had communicated with the casino and the Complaints Team to resolve the issue.
After numerous attempts and detailed instructions from the casino, the player had managed to provide the correct documents for verification. The casino had finally approved Level 3 and Level 4 verification, enabling the player to cash out their winnings. The player had thanked the Complaints Team for their assistance in resolving the issue. The player from Belgium, despite a self-imposed ban, had been able to start playing on Stake four months ago.
He stated that Stake had accepted his verification and allowed deposits, despite the fact that they did not possess a Belgian license. After reviewing the case, we had decided not to proceed further due to our inability to handle complaints related to licensing regulations and policies.
The player had been informed about this decision and given a chance to respond, but no further communication was received from his side. Consequently, we had to reject the complaint due to the lack of response.
The player from Quebec reported that Stake Casino claimed a linked account was associated to the player, supposedly banned due to location restrictions. The player denied creating this account.
The player had not deposited any money or won any winnings, as he was unable to access the casino due to his account being in "withdraw only mode". The player later confirmed that the casino had allowed him to verify his account and stopped claiming that he had another main account. The player from France had experienced a delay in his Bitcoin withdrawal from an online casino due to an unconfirmed CPFP transaction with a low fee.
He had made successful withdrawals in the past and this had been the first time he encountered a problem. The player had contacted both the wallet service provider and the casino. The wallet service provider had informed him that the transaction fees were too low and it would take time for the transaction to be processed. Eventually, the player was refunded and we had since marked the complaint as resolved.
The player from British Columbia had complained that Stake Casino had blocked his account, which prevented him from claiming his expected monthly bonus. We had explained to the player that we could not force the casino to reopen his account or release unclaimed bonuses.
Due to these circumstances, we had to reject the complaint. The player from India was unhappy with stake. After a thorough review of the submitted game history, we found no evidence of manipulated Return to Player RTP in the games. Ultimately, we concluded the complaint was unjustified. The player from South Africa had multiple issues with Stake Casino, including disappearing funds and multiple dead spins. They found the support to be ineffective, providing generic responses, and were unresponsive to investigations.
The player wished to log a formal complaint for investigation. However, we concluded that an investigation could only be initiated with relevant evidence such as a betting history where discrepancies in deducted amounts were clearly visible.
The player understood and requested to close the complaint, which we respected and closed the case. The player from Ireland had his account flagged for potential money laundering. He was struggling with the third and fourth levels of upper verification, despite having submitted numerous documents including proof of address and source of funds. The player had been trying to verify his account since 6th December. However, all other documents had been rejected. The player also complained about the inconsistent information given by the live support and the KYC team.
We engaged the casino in the conversation and they stated they had sent a Veriff link for the user to complete the verification, but the user claimed the link did not work. The casino sent another link with a 7-day expiration. We advised the player to complete the process as soon as possible, but due to lack of response from the player, the complaint was eventually rejected.
The casino cited unsuccessful verification attempts, but did not clearly explain the reason for rejection. The complaint was rejected as the player breached the casino terms. A player from Bulgaria has accused the casino of rigging their in-house Blackjack game. The player claims to have lost a far larger number of bets than they statistically should have, resulting in a loss of approximately USD 30, The complaint was rejected as the player had no proof of his claim.
The Complaints Team had intervened and communicated with the casino, asking for clarification on the rejected documents and suggesting alternatives for verification. As his gambling addiction worsened, he had reached out to Stake. Without this evidence, we were unable to proceed with the complaint or request a refund.
We had advised the player on how to properly request self-exclusion in the future and the complaint was subsequently rejected. The player from Vietnam is facing issues with Level 3 and 4 account verification at an online casino. The player submitted required documents several days ago, but they were rejected without an explanation. The player attempted to resubmit the documents and is experiencing poor communication from the support team. The casino has provided us with evidence of misleading documents, therefore we have rejected the complaint.
The player from India had faced issues with Stake Casino due to account suspension and withdrawal blocks. Communication with Stake Casino had been unresponsive. However, the player had reported encountering bet limit issues, which the casino had stated were determined by the odds maker. The Complaints Team had marked the complaint as resolved, as the initial issue of account suspension and withdrawal blocks had been addressed.
Despite sending all document requests, his documents are always rejected. He does not have any other documents to send to fulfill the requirements.
We contacted the casino, and it informed us about having reviewed the document so that account restrictions were removed. We asked the player to confirm this, however they stopped responding to our messages, so we were finally forced to reject the complaint.
The player from Brazil is experiencing an issue with account verification at the casino. At the time she submitted the complaint, it had been over a month since the process began, involving the submission of various documents and a specific selfie.
The complaint was rejected. After reviewing the evidence provided by the player, we confirmed that the casino had acknowledged a glitch in one of the rounds and promised a refund. However, we could not assist with past glitches as they should have been reported immediately. Consequently, the complaint was rejected. The player from Egypt had been waiting for a withdrawal for less than two weeks.
Unfortunately, his payout had not been received yet. His account did not have any verification issues. Despite having extended the response time and requested for updates, the player did not respond. As a result, we could not investigate the matter further and had to reject the complaint. The player from Sweden self-excluded themselves due to a gambling problem but was allowed to open a new account. The player now experiences a problem, having lost around 0.
The player from Costa Rica had been dealing with an extended verification procedure at stake. After depositing 1. The player confirmed the resolution of his issue, as he had been able to withdraw most of his funds and continue gambling on the site.
The player from Chile has been facing numerous technical issues with a game named Mega Wheel on the Stake online casino. These issues include rejected bets, inaccurate balance updates, and improper registration of wins.
Despite multiple interactions with the support team, the issues persist, causing a loss of USD , in cryptocurrencies, which the player is now seeking to recover. The player stopped responding to our questions and comments, so we rejected the complaint.
The player from France managed to open and use an account in Stake, a casino which is prohibited in France. Despite his gambling restriction in the French casino, Stake allowed him to play and he has ended with significant losses.
He is seeking assistance and hopes to recover his lost funds. The complaint was rejected as the player had no remaining balance on his casino account. The player from Albania had his account closed due to a gambling problem back in He had been able to open a new account and deposit funds recently.
He had claimed to have self-excluded himself permanently from the casino due to his addiction. However, the casino had stated that the player was permanently banned for having multiple accounts, which was a violation of their terms of service. The player had disputed this claim, stating he only had two accounts. Despite the disagreement, the player had decided to accept a partial refund and asked to have the case marked as resolved. A player from India, who plays Mines on Stake. The player from Norway is having difficulty using the chat facility in live games on Evolution Gaming, despite placing bets.
Having tried multiple solutions like changing VPNs and using different computers, the issue persists and his attempts to get help from the casino and live support have not been fruitful. The player from Germany deposited into his casino account.
Shortly after the deposit, his account was suspended but was assured he could withdraw his balance. The casino limited the player account because of suspicion of multi-accounting. However, after investigation, they realized everything was correct, so the player was able to withdraw their funds.
We closed the complaint as resolved. However, the autobet continued despite the balance falling below the set condition. The player from Sweden believes that his casino account has been compromised. Based on the information provided by both sides, we had no other option than to reject the case as unjustified. The player from Albania is requesting a deposit refund after he was able to create another account despite having an active self-exclusion.
The player mentioned he used personal information that was not his own in order to create this account, and therefore we were forced to reject the complaint as unjustified. The player from Greece had his account blocked and his casino balance was withheld. We contacted the casino and found out that the player needed to finish verification of his account.
After getting all the required documents for KYC, the casino provided internal checks, which took some time, but the account of the player was finally fully verified so we closed the complaint as resolved. The player seeks a refund of their net losses. After a closer examination, we ended up rejecting this complaint as unjustified. The player from the United States encountered issues with their account after being asked to complete KYC verification. Despite submitting the necessary information, their account was placed in withdraw-only mode and they encountered difficulties withdrawing their funds.
The player from Canada has requested a self-exclusion. Unfortunately, the enquiry was ignored. The player struggles to verify his account.
She was requested to provide the casino with an additional document to complete the verification. The complaint was rejected because the player did not respond to our messages and questions.
The complaint was closed as the player stopped responding. The case was rejected since the player filled different personal information, as the ones that were used in his initial self-excluded account. Therefore, the system could not prevent him from making deposits or the accounts. The player from Latvia was experiencing difficulties verifying his casino account due to unverified proof of income. Since the player had been unemployed for some time, the casino agreed to accept other documents, so the player uploaded a loan agreement as a proof of income.
The player from Germany deposited in the casino and his deposit seems lost. As the player had previously consented to the settlement agreement that encompassed this account, we had no choice but to dismiss this case. The player from Malta was able to create another account despite having an active self-exclusion. The player from France was able to create another account despite having an active self-exclusion.
The case was rejected since the casino team proved it was unjustified. The player from Finland requested a refund on behalf of his underage child, who had managed to deposit funds into a casino account. The case was redirected to the regulator, and it was to be updated according to their decision. The player failed to respond to follow-up messages, which led to the rejection of the complaint due to lack of communication.
The player from the Netherlands is requesting a full deposit refund since his country is a restricted jurisdiction. The player from Romania has sent an email requesting to avoid any possible registration from the casino.
Unfortunately, later, the player was able to register an account. The case was rejected since the player has contacted the casino at wrong email address. The player from Argentina is dissatisfied with the lack of enforcement regarding Responsible Gambling procedures.
The case was successfully resolved. The player from Canada complains about the casino not honoring his win from a casino tournament promotion. The complaint was rejected as the casino is not obligate to refund any balance to the player.
Guru account will be now deleted. The player from Mexico is highly dissatisfied with a promotional offer. The player from Japan had his account closed due to accusations of playing from a restricted country. We ended up closing the complaint because the player stopped responding to our questions. The player from Germany had his account blocked after he made a comment about suicide.
The casino ignores the player since. The player provided evidence from their cash app showing that the withdrawal had been reversed to a crypto wallet address. This address seemed to match one of those shown by the casino as the original sender of the payment. The player said the casino failed their responsible gambling process and was demanding full refund of his deposits. The casino were not willing to communicate with him any further.
The player from Italy had his account blocked after he made a joke about selling his account. The player from France had the account closed without the possibility of reopening it. Afterwards, they were able to open a new account and deposit funds. He was able to make thousands of bets during his "self exclusion" period. The casino responded saying the player barely used more available and direct means of communications provided and contacted them from different email addresses.
The player from Croatia has been blocked without further explanation. The player stopped responding at this point, so the complaint was eventually rejected. The player from Italy has been accused of opening multiple accounts. The casino blocked his account while the player still had funds in it. However, the player had only used their account for sports betting.
As we do not currently have enough insight into sports betting and sports betting platforms, the complaint was rejected.
The player from the United Kingdom is requesting a full deposit refund as he claims to be underaged. The player from Brazil is not able to use his account properly. No deposit or withdrawal methods are available. Since the player has never informed the casino about his addiction, we considered his refund request as unjustified, and we rejected the case.
The player stopped responding, therefore the case was rejected. The player from Ireland requested self-exclusion, but the account has remained open. The player from the US managed to make a deposit from a restricted country.
The player from Estonia has requested a self-exclusion. Unfortunately, the enquiry was ignored and one of the accounts remained accessible. The case was successfully resolved, and the player got the refund. The player from Finland is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Germany has requested a self-exclusion. The case was rejected because the player stopped responding.
According to the player, a part of his winnings was withdrawn to an unknown wallet. The player is requesting a refund as his account got closed. The complaint was rejected as the player had no balance on his account when it got closed. The player from Russia has been accused of opening multiple accounts. The regulator decided in favor of the casino, and after reviewing the case in detail once again on our side, we agreed with the decision.
The player from Canada is complaining about unauthorized transactions. We reject this case due to its nature and because the player stopped responding to our messages and questions. After gathering and reviewing all the necessary data provided by the casino, the complaint was rejected as unjustified. The player is not eligible for any deposit refund. The casino acted correctly and within its Terms and Conditions. The case was rejected because the player did not fill correct personal information in order to bypass casino detection.
The player from Canada had his sports betting winnings cancelled. We rejected this complaint as it was sports betting related. The player from the United Kingdom has tried to block their account on several occasions. Unfortunately, all the enquiries were ignored. The case was rejected because player did not fill correct personal information in order to bypass casino detection. The player from Canada has tried to self-exclude from the casino.
Unfortunately, his enquiry was ignored. The player from the UK managed to create an account from a restricted country. The player from Chile has experienced a technical problem while playing Mega Wheel.
Unfortunately, the enquiry was ignored and the player was able to reopen his account and placed further deposits. The player from United States had their bonus privilege revoked. The player from Austria has been experiencing difficulties withdrawing their funds. Subsequently, all the funds were played and lost.
We rejected this complaint as the funds have been played before we could intervene. The complaint was rejected as the player stopped responding. It has been resolved. The case was reopened, later rejected because the player during the further registrations did fill incorrect registration data. Therefore, the casino could not detect his self-exclusion. The player from Japan is experiencing difficulties withdrawing his funds. The complaint was rejected as the player created multiple accounts.
The player from Ukraine has been accused of opening multiple accounts. The complaint was rejected as the casino proved that the player has multiple accounts.
The player from United States has tried to block their account on several occasions. The player is complaining that the casino is not paying out any larger amount of money and that some of his deposits disapeared. The player from Russia had his account blocked for an audit after accumulating a substantial win. The casino informed us about the player exploiting some game bugs, however due to the insufficient evidence, the casino decided to pay out the player as act of generosity and the complaint is resolved.
The player from United Kingdom is suggesting that his country should have been listed between the restricted ones. Discuss anything related to Stake Casino with other players, share your opinion, or get answers to your questions. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
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In addition to being a source of entertainment and connection with other players, Stake chat is a great opportunity to earn additional prizes.
For example, every day the Stake community managers run special rain, trivia, and roll hunt promotions there. Drops and Wins at Stake. If variety is your thing, then you will absolutely love what Stake is about.
And that is, tons of casino games from the best software providers out there. All and all, this fantastic collection of developers being featured works to deliver a truly diverse gambling experience. And unequivocally, all of the games perform extremely well, as again, these are all tried- and-true providers. In addition, as products of world-renowned casino game developers, you can be certain that all available titles can be played either on your computer or any mobile device.
While the Stake interface obviously has a part to play in making this happen, this level of device compatibility is in large part due to the excellent software being used.
Stake banking is exceptionally user-friendly and fair. As for the details…. So another check for Stake banking convenience there. As for limits, one of the best things about crypto gambling is that there are generally very few limits involved. And Stake successfully lives up to this tradition with no minimum deposit required, no limit on the amount you can deposit at once, and absolutely no top limit to the amount you can withdraw in one go.
In terms of timing, deposits and withdrawals are both basically instant. Another big benefit of Stake crypto gambling. That means instead of waiting days to get your cash back in your account, you should see it back in your crypto wallet in a matter of minutes. To begin our Stake payment review, it is important to note that Stake itself is a crypto casino. That means you can only gamble here in one of the eight different digital coins accepted.
While Bitcoin is by far the most popular, plenty of other players appreciate the opportunity to bank in other crypto currencies like Ethereum, Litecoin, and Ripple, each of which has its own audience and fan base for their own reasons. If you already hold any of the accepted crypto currencies, then you will simply be using your crypto wallet to make transfers for both deposits and withdrawals.
The alternative is to buy crypto from your Stake wallet via the third-party provider MoonPay. Since casino banking starts with your initial deposit, so it is here we will begin our in-depth review of Stake banking.
Basically, we can summarize the experience of making a deposit at Stake as super simple. Instead, from the dropdown menu, simply choose the crypto currency you will be depositing.
You will then see the relevant deposit address listed, or if preferred, you can scan the QR code that appears onscreen. While all Stake deposits will essentially be experienced as instant — that is you will see your money in your account within a matter of minutes — note that the exact length of time they will take depends on how many verifications are required. BTC deposits, for example, only require one blockchain verification to complete the transaction making them especially fast.
LTC on the other hand requires six confirmations, though these generally go quickly as well. One of the things people like best about crypto gambling is the fact that there is far more flexibility allowed.
That is, there are very few limits around your transactions. On the depositing end, this can be felt in the minimum deposit realm. More specifically, there is absolutely no minimum deposit required , with the exception of Ethereum which requires a deposit amount no less than 0. You can enter the Stake casino game with even small sums in your account. The same convenience extends to the other end of the spectrum in that there is also no maximum cap on the amount you can deposit.
Stake banking is built for you! You can deposit as much as you want , as often as you want. Do note, however, there is always a blockchain fee involved in crypto currency transactions. So no matter how small your deposit, it will need to be big enough to cover that — and preferably leave you something with which to play. And if you have any questions about any of this, you can easily turn to Stake support through the live chat button to get real-time answers to help you out.
Seriously, getting your money out of Stake casino is refreshingly easy. Whenever you wish to make a withdrawal, simply log in to Stake and open your wallet there.
The really amazing thing is that you can withdraw as much as you like as often as you like. That means absolutely no limits on how much you can withdraw in a month, a day, or even an hour. This is a big difference between Stake and many other online casinos out there.
There is, however, a minimum withdrawal required for each of the crypto currencies, which is subject to change as the exchange rate fluctuates. And additionally, you will see the withdrawal fee charged to cover the blockchain transaction fee on the same screen. In other words, Stake is very upfront about all the details when it comes to your money, which is an excellent trait in our books.
As for how long payouts take, we can tell you not long at all. While each crypto coin requires a different number of confirmations to complete the transaction, what is certain is that crypto transactions are far faster than fiat transactions.
So even counting as many as six or eight confirmations needed, it should take no more than a few minutes to fully cash out. And fortunately, Stake support will always be there! This way you can get an answer to your questions in real time, as they come up. And from our experience, this is really what happens. That is, a live agent always picks up the chat almost instantly.
More importantly, from the many times we tried, each agent was both knowledgeable and friendly, further enhancing our experience. The other alternative is to send an email to support stake.
There are a number of channels by which you can reach Stake support. The best one, in our opinion, is through live chat.
While the chat bubble states that the usual wait time is a few minutes, we can tell you from extensive experience that we actually found it to be far shorter than that. In fact, never more than a minute went by before an agent jumped in on the chat. All and all we would say, Stake casino chat is an excellent service, and a great way to get help, whatever your inquiry. Although chat is our favorite contact method, there are in fact other ways to reach Stake support if you prefer.
For example, you can send an email to support stake. The advantage to chat over email in our opinion is the real-time nature of the medium. But we understand that for some shooting off an email is easier. As for phone support, if you are so inclined, there is none currently available.
While ten years ago this might read as problematic, from our experience phone support has become dated, and almost no online casinos offer it anymore.
That being said, if you insist on speaking with an agent, you should be able to negotiate such a thing via chat. The response time of Stake support depends on which help avenue you choose.
As detailed above in the live chat section, this form of communication is near instant. That is, you should be engaged with a live chat agent within less than a minute. Email can sometimes be nearly as quick, though there is no guarantee there. From our experience, however, it is far faster than the traditional hour promise and often feels near-real-time as well.
Safety is an extremely important component of the online gambling experience. Stake for its part is licensed and regulated by the Government of Curacao, and is an official Crypto Gambling Foundation verified operator.
The latter is a body that helps ensure that all games are provably fair — a central ethos of crypto gambling.
This means, that you can even check the algorithms yourself to see the outcome of each game, to be sure no tampering has ever taken place. Of course, the casino also uses encryption technology for banking.
And Bitcoin and the other crypto currencies have safety measures in place. Plus, for an added level of security, 2FA authorization is used for transactions. While the banking and bonuses and support are great, the best part about Stake in our books is definitely the games. Joining Stake gives you the chance to play over online casino games with crypto currency. That means thousands of crypto slots alone. And these are no ordinary games. As mentioned above, Stake works with an amazing array of software providers to bring you a perfectly curated selection of the top titles around.
Plus, since Stake is such a powerhouse, it also gets some exclusive titles from these developers. That is online casino games developed by big brands that you will find nowhere else. Play now! And of course, there are the 16 Stake originals , developed in-house, like Stake Crash, Stake Mines, Stake Plinko, and Stake Blue Samurai slots, again, for a total unique gambling experience highly recommended!
There are over crypto casino games that you can play at Stake. One of the most popular crypto slots amongst Stake players is undoubtedly Book of Shadows.
Developed by Nolimit City , it features both expandable paylines from 10 to 20 as well as expandable symbols, lockable reels, plenty of free spins, and a top prize of a rather precise 30,X your wager. Considered a medium volatility game with an RTP of Combining excellent slots action with a live casino experience — and for crypto wagers at that!
There are lots of online roulette games out there. But what we really like about this version is that it is totally unique to Stake. That is, a Stake original , developed in-house by the Stake team. This gives you a nice twist on a well-established format — and a crypto roulette experience that you will not encounter anywhere else.
With games listed in its catalog and constantly growing , Stake is arguably the best place to play crypto slots online. This means at all times you will be able to find at least a couple of crypto slot machines that are available exclusively at Stake.
There are multiple reasons why so many players keep returning to this 5-reel, 3-row adventure classic with 10 adjustable paylines. The overall theme, Ancient Egypt, is one of the most beloved, and the graphics are always engaging. Suited for players of different budgets, you can bet as little as 0. Both are available at Stake where you can uniquely play them with Bitcoi n bets or whichever crypto currency you prefer.
The aim of the game is to get as many matching aliens in a cluster across the 7X7 grid.
The food is ok.
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